Important Safety Information on Gas Service Outages

In order to safely restore gas service we must:

1. Shut off the gas to every customer in the area served by the damaged pipeline. We do not need to enter homes or businesses to do this.
2. Make any needed repairs that may involve excavating.
3. Visit each customer (inside the home/business) to relight gas appliances. By law, we are required to inspect all natural gas appliances (see appliance safety infractions). This can take some time, and we take steps to restore service as quickly as possible, such as enlisting additional help from surrounding areas and working extended hours.
4. If you are not home, please leave your contact information with a neighbour. We will stop by several times, and if we miss you, we will leave behind instructions about how to contact us to restore your natural gas service when you return.

In order for us to quickly and safely complete restoration of natural gas service, please take note of these steps:

• We need interior access to every affected home or business.
• Our utility service representatives and contractors carry photo ID and will be happy to show it on request.
• An adult must be present to allow our utility service representative to enter the home to restore service.
• If you leave your home, please leave your contact information with a neighbour. We will stop by several times and if we miss you, we will leave behind instructions about how to contact us to restore your natural gas service when you return.
• Keep your porch light on.
• If pipes are in danger of freezing, leave cold water dripping from faucets. Even a trickle helps prevent freezing.