Smell gas? Call 1-866-763-5427

Fraud Awareness

Don't fall for scammers pretending to be Enbridge Gas

Scammers are sophisticated and use many schemes to trick you into providing your personal information. They pretend to be Enbridge Gas by using our branded logos, creating fake websites and phone numbers or claiming to be affiliated with us when they aren’t. What can we do? We can work together to defeat scamming. This page will help you identify scams, tell you where to report them, offer scam avoidance tips and keep you up to date on what scams are out there. Enbridge Gas is absolutely committed to fighting scammers.

Current scams:

  • Enbridge Gas has discovered a suspected scam where fraudsters have created fake Enbridge Gas websites with false contact numbers. The scammers impersonate Enbridge Gas call centre agents and trick customers into providing them with credit card, account balance and other payment information over the phone claiming to pay their gas bill (sometimes at a discounted rate) but instead use the information for their own malicious purposes. Enbridge Gas does not offer discounts on natural gas bills, we don’t take credit card payments over the phone and would not require verification of your banking information to access your gas account.
  • A series of social media ads are offering free smart thermostats, free energy savings kits, energy rebates or gas bill rebates. These ads are posted by various accounts who claim to be associated with Enbridge Gas.
  • Customers have reported an email is being sent for a free heat pump.
  • Fraudulent companies representing themselves as Enbridge Gas are requesting payment from Enbridge Gas customers for a discount on their bill. Enbridge Gas does not offer discounts on natural gas bills, we don’t take credit card payments over the phone and would not require verification of your banking information to access your gas account.

We are advising customers not to click on these ads, respond to these emails or communicate with any company other than Enbridge Gas. If you suspect that you have fallen victim to one of the above scams, please contact Enbridge Gas at 1-877-362-7434, your local police or Canadian Anti-Fraud Centre.

Confirm our current valid rebates and offerings by visiting our free rebates and upgrades page.

Computer and phone iconEmail, web page and social media scams

Scammers are using more digital tools (email, search engine listings and social media sites, such as Facebook and X), than ever to contact you. Some scammers are even placing sponsored ads in search engine listings when customers are searching for Enbridge Gas' website or contact information.

  • Never give out personal information online or to someone you don’t know. This includes social insurance (SIN), bank account or credit card numbers.
  • Never give out your account information.
  • Never click on a link or scan a barcode or QR code from a contact or website you are unsure of.
  • Avoid using search engines or calling numbers found in “Sponsored Ads”. It’s always best to type our website directly into your browser. Customers are encouraged to only interact with Enbridge Gas directly through our website enbridgegas.com and telephone number 1-877-362-7434.

How to identify suspicious emails or text messages:

  • The message comes from an unusual or unrecognized email address or phone number.
  • The message begins with a generic greeting such as "Dear Customer" or "Dear Sir/Madam".
  • The message requests personal information, such as a credit card number or account password.
  • There are misspellings or grammatical errors.
  • The message creates a sense of urgency; that you have to act now.
  • If you are unsure that the email is legitimate, do not click on links in the email. Type the URL in your browser address bar or contact us to confirm.

Current scams:

  • A fraudulent company is calling Ontario residents to check their appliances. Enbridge Gas does not sell or repair furnaces, water heaters, stoves or outdoor appliances.

We are advising customers not to click on these ads, respond to these emails or communicate with any company other than Enbridge Gas. If you suspect that you have fallen victim to one of the above scams, please contact Enbridge Gas at 1-877-362-7434, your local police or Canadian Anti-Fraud Centre.

Confirm our current valid rebates and offerings by visiting our free rebates and upgrades page.

Phone icon Phone calls and text messages

If you receive a phone call or text message from someone posing as Enbridge Gas offering discounts, to pay your bills or send you money, consider it a scam. Scammers often use caller ID spoofing to make a call appear to originate from Enbridge Gas.

  • If someone calls you and asks for personal or confidential information, hang up and call back using a number from our website.
  • If you suspect a call may be fraudulent, hang up and call us at 1-877-362-7434. An Enbridge Gas representative can confirm the status of your account and make appropriate arrangements for payment, if needed.
  • If the caller demands an immediate payment, they are an imposter. Hang up and report the incident to local police or Enbridge Gas immediately.
  • If it’s a pre-recorded voice, often referred to as a robocall, be extra cautious. Do not provide any personal data. The pre-recorded calls Enbridge Gas deploys are informative in nature and will not request personal information.
  • Do not click on links provided in text messages.

At your door

At Enbridge Gas, all employees and authorized contractors (including, but not limited to, Aecon Group Inc., GTel Engineering, Hetek Solutions Inc., Link-Line, Lakeside Gas Services and MET Utilities Management) are required to wear visible photo identification.

What we do:

  1. Meter reading: Every other month an Enbridge Gas representative or authorized contractor will read the natural gas meter at your home or business and, if required, will perform natural gas meter maintenance. In most cases, this work is completed outside and our service representatives will not enter the building.
  2. Meter exchanges: Natural gas meters are replaced periodically in accordance with Measurement Canada requirements to ensure safety and accuracy of measurement. If your meter requires replacement you will be notified in advance. Enbridge Gas representatives or our authorized contractors completing this work will provide identification. After the meter is replaced, the service technician will turn on the gas supply, complete a mandatory inspection of your gas appliances and piping, and restart the natural gas equipment.
  3. Unplanned service outages: In the event of an unplanned service outage that impacts your home, Enbridge Gas representatives may request access to your home to restore gas service and restart your natural gas appliances. Enbridge Gas representatives or our authorized contractors completing this work will provide identification.
  4. Energy-efficiency programs: Enbridge Gas offers a variety of energy-efficiency programs, which are delivered by authorized service delivery partners. Representatives will only come to your door for Enbridge Gas programs such as Home Efficiency Rebate Plus and Home Winterproofing programs, when an appointment has been booked, or in an area where we are connecting new customers to natural gas service.

What we don't do:

  1. We do not sell natural gas door-to-door.
  2. We do not sell, rent, or service natural gas appliances or smart thermostats.
  3. Our representatives will never come to your door and ask to see your natural gas bill or sign a contract.

Actions you can take

Please contact us if you have any concerns about people showing up at your door representing themselves as being from Enbridge Gas or if you feel like you've been misled.

Visit https://www.ontario.ca/page/consumer-protection-ontario and learn more about your rights as a consumer.

Suspect a scam?

Number one

Stop! Slow down if you feel pressured.

Scammers will try to trick or scare you into sharing your personal and financial information. Enbridge Gas does not take credit card payments over the phone and we would not require verification of customer banking information to access your gas account.

Number two

Report the suspected scam

If you feel physically threatened, call 911. If you encounter an email, social media ad, web page, text message or phone call, that you suspect is not from Enbridge Gas, please report it to us by sending the email or web page to fraudnotification@enbridge.com or call us at 1-877-362-7434.

If you think you’ve shared your information with a scammer, contact your credit card company and/or bank to alert them to your situation and follow the directions they provide. Continue to monitor your credit card transactions and statements for any suspicious activity. Also, inform the Enbridge Gas contact centre at 1-877-362-7434.

Customers can report fraud incidents to your local police and the Canadian Anti-Fraud Centre.

Sending the suspicious email as an attachment is the best way for us to track it. Enbridge Gas will not respond to emails sent to fraudnotification@enbridge.com, but we will investigate them with the highest priority.

Number three

Concerned about your account?

If you are concerned about your Enbridge Gas account, call 1-877-362-7434.

How does Enbridge Gas help protect you from scams?

At Enbridge Gas, we take phishing and spoofing attempts on our customers very seriously. We are committed to working with our law enforcement and industry partners to combat scammers and to keep our customers informed and safe. We cooperate fully with local, provincial and federal authorities.

Our employees monitor, investigate and report to authorities or industry partners any scam whether online, via phone, text or door-to-door. We will not call to demand immediate payment or ask for credit/debit card numbers over the phone. Our employees and contractors are required to wear visible photo identification.

Follow us on social media or visit our website regularly for scam updates.