Home Efficiency Rebate

Yes, if you are an Enbridge Gas customer that has their home space heated with natural gas at the time of your initial energy assessment and/or your follow-up energy assessment, you can participate in the Home Efficiency Rebate (HER) program, regardless of whether your home is your primary residence.

Your home works as a system. To improve its energy efficiency, it’s important to understand that all parts work together and affect each other’s performance. For example, without proper air sealing, even new insulation will let air escape. We recommend following your registered energy advisor’s advice on which upgrades will benefit the efficiency and comfort of your home. Note: You must install at least three windows to count as a qualifying upgrade.

A home energy assessment can help you understand how your home uses energy now – and identify upgrades to help improve energy efficiency. A registered energy advisor will assess your home from basement to attic. This will give you an EnerGuide rating for your home and an energy efficiency report to help you make decisions about possible upgrades. Your initial home energy assessment will take about two hours while the follow-up energy assessment takes about an hour.

We work with trusted service organizations across Ontario who are licensed with Natural Resources Canada (NRCan). These service organizations are available every step of the way and will send an energy advisor registered with NRCan to complete the home energy assessments.

• A1 NRGwise Consulting
• AmeriSpec of Canada
• Canada Energy Audit Ltd.
• Energuy Holdings Ltd.
• Energy Werx Corp.
• Green Canada Energy Advisors Inc.
• Greenbrain Inc.
• The Home Inspectors Group Inc.

No, this program is designed to provide custom advice and recommendations on your upgrades, so you must complete an initial home energy assessment before starting any renovation work. Any upgrades that have been completed prior to the initial home energy assessment are not eligible for the Home Efficiency Rebate.

While homeowners are responsible for covering the upfront cost of the initial and follow-up energy assessments, these costs will be offset by a single rebate of up to $600, once you complete the program.

Some upgrades, such as air sealing, can be done quickly and easily with a little research and guidance. Hiring a contractor to complete upgrades is not mandatory. However, larger upgrades, such as installing a heat pump must be done by a professional. Be sure to ask for credentials, check reviews and get multiple quotes before choosing a contractor.

No, the loan program is a separate application compared to Home Efficiency Rebate Plus.

Ontario homeowners will have access to this loan application through the Canada Greener Homes Loan Portal. See more information on this program through their website. Or you can contact them,

Phone: 1-866-292-9517
Email: Questions@cghli.ca
Email_FR: Questions@icpmv.ca

Rebate cheques will be awarded starting January 2025 after successful completion of the HER program.

The follow-up assessment is to be completed within 120 days of the initial assessment or by Dec. 31, 2025, whichever comes first. In special circumstances, extensions may be granted on a case-by-case basis. Your service organization can request an extension on your behalf. Initial assessments completed on or after Feb. 6, 2024 but before July 15, 2024 must complete the follow-up assessment by no later than 120 days following July 15, 2024.

Please reach out to your registered energy advisor for any questions regarding assessments or what rebates you qualify for. If you don’t have one yet, please contact one of the Enbridge Gas approved service organizations who can set you up with an energy advisor and answer any questions you may have.

Yes, all participants must provide copies of their receipts/invoices and property tax bill before the registered energy advisor can submit the file for payment.

Yes. However, if you have received or expect to receive a rebate from any other utility, municipal or government program for the implementation of the same qualified upgrade you are applying for in HER, you must advise your registered energy advisor. The combined rebate total of any rebate received from Enbridge Gas plus any other rebates from other programs in respect to any HER qualifying upgrades may not exceed the actual cost incurred to upgrade such measure. For instance, if you spent $500 to upgrade your exposed floor insulation and you received or expect to receive $300 under another program, any rebate received from Enbridge may not exceed $200 for that same qualifying exposed floor insulation upgrade.

Yes, if you have previously participated in another Enbridge Gas program including, but not limited to, the Home Efficiency Rebate Plus (HER+) program, you may participate in HER, provided that you will be ineligible to receive a rebate for a measure in which you have already received (or expects to receive) a rebate for (i.e. double-dipping is not permitted). For example, if you replaced windows and received a rebate under the HER+ program in connection with the installation of such replacement windows, then you will not be eligible to also receive a rebate under HER for the same replacement windows. A new set of home energy assessments are required.

No.

You may qualify for rebates in the HER program if you have completed an initial home energy assessment on or after Feb. 6, 2024 with an energy advisor registered with NRCan and:

• have met all eligibility requirements of HER
• have not completed your follow-up home energy assessment before July 15, 2024
• have not implemented any upgrades prior to pictures of existing equipment/measures documented
• complete your follow-up home energy assessment with an energy advisor from an Enbridge Gas approved service organization

If you encounter any issues or concerns regarding any of the authorized retrofits, upgrades or improvements implemented as part of the Home Efficiency Rebate (HER) program, or any issues or concerns regarding the contractor you have hired to implement any such authorized retrofits, upgrades or improvements, you must address such issues or concerns directly with the contractor. Enbridge Gas is not affiliated with any such contractor, and is in no way responsible for referring, selecting, or directly contracting with any such contractors.

Enbridge Gas does not solicit customers either door-to-door or over the phone for the Home Efficiency Rebate offer. Registered energy advisors will only come to your door when an appointment has been initiated and booked by you for an energy assessment for the Home Efficiency Rebate.

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