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In accordance with Measurement Canada requirements and as mandated in Section 12 of the Federal Electricity and Gas Inspection Act, Enbridge Gas is required to replace gas meters periodically to ensure safety and accuracy of measurement.
If it is time for your meter to be exchanged, you will receive a letter stating that either Enbridge Gas or our authorized contractor Lakeside Gas Services will be in your area conducting meter exchanges in the near future. We will complete the work without an appointment and leave instructions to call for inspection and to relight your equipment as needed.
If your meter is inaccessible (i.e. your meter is indoors or behind a locked gate) or someone in the home has medical considerations, please follow the instructions on your letter to book an appointment.
Lakeside Performance Gas Services (Lakeside Gas) is our authorized service contractor for meter exchanges. If you have received a letter regarding a meter exchange or replacement, please follow the instructions outlined on the letter.
There is no charge for this service.
If you miss an appointment or are away when the meter is replaced, a call back card will be left with instructions to call Lakeside Gas and schedule a follow up appointment to turn on the gas supply, complete an inspection and relight the natural gas equipment in your home or business. Note someone over 18 years of age must be available to allow us access inside.
To prepare for the meter exchange, please ensure:
When the Lakeside Gas technician arrives, they will:
*If any of your natural gas appliances do not meet the safety requirements of the Gas Installation Code, the gas technician is legally required to issue a safety violation. Depending on the severity of the problem, the gas could be interrupted/disconnected from the appliance or building to ensure your safety. To fix the safety concern and resume gas service you will need to hire a licensed gas technician at your own cost.
