What should I expect when the technician visits my home?
- Meter exchanges typically take one hour to complete.
- Employees and authorized contractors will wear a visible identification badge.
In accordance with Measurement Canada requirements and as mandated in Section 12 of the Federal Electricity and Gas Inspection Act, Enbridge Gas is required to replace gas meters periodically to ensure safety and accuracy of measurement.
What you need to do:
If it is time for the meter to be exchanged at your property, you will receive a letter stating that either Enbridge Gas or our authorized contractor Lakeside Gas will be in your area conducting meter exchanges in the near future. We will complete the work without an appointment and leave instructions to call for inspection and to relight the equipment as needed.
If the meter is inaccessible (i.e. the meter is indoors or behind a locked gate) or someone in the home has medical considerations, please follow the instructions on your letter and/or email to book an appointment.
- If your letter says to contact Lakeside Gas please contact them directly at 1-866-215-6670 and press 1. Our Enbridge Gas customer contact centre will be unable to help you book an appointment with Lakeside Gas.
- If your letter says to contact Enbridge Gas, please contact 1-877-362-7434, and select option 3, then select option 4.
Lakeside Performance Gas Services (Lakeside Gas) is our authorized service contractor for meter exchanges. If you have received a letter regarding a meter exchange or replacement, please follow the instructions outlined on the letter.
There is no charge for this service.
