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The Commercial Custom Retrofit Program offers a range of incentives to help you upgrade to high – efficiency equipment. Working with you at every step, our Energy Solutions Advisor will help you identify opportunities, quantify potential savings and provide incentives to offset the cost of upgrading to high efficiency equipment. Investing in energy-efficient retrofits will help you reduce costs, lower your carbon footprint and create a more comfortable environment.
One-on-one expertise, at no cost to you.
Support to identify and prioritize energy efficiency projects.
Help to translate opportunities into measurable savings.*
Building automation systems
Ventilation equipment and control upgrades
Boilers
Heat recovery
Steam system efficiency enhancements
Built in 1923, St. Catharines Collegiate offers year-round educational programming to more than 600 students, right in the heart of downtown. By participating in the Commercial Custom Retrofit Program and upgrading the building automation system, the historic building was able to reduce natural costs, improve energy efficiency and enhance air quality, making the space more comfortable for students and staff.
$22,120
Enbridge Gas incentive
$25,680
annual natural gas savings
<1 year
payback
For all custom retrofit projects:
$0.25/m3 for natural gas saved up to 50 percent of project upgrade costs,
to a maximum of $100,000 per project!*
Get incentives up to $500,000 per project, up to 50% of project upgrade costs.
Get 0.25/m3 for the first 400,000 m3 of natural gas saved and $0.10/m3 for each m3 beyond 400,000 m3 saved.
Commercial buildings such as business, multi-unit residential, educational and institutional buildings.
Located in the Enbridge Gas service area, including areas previously served by Union Gas.
Project eligibility must first be confirmed by an Enbridge Gas Energy Solutions Advisor.
Contact your Energy Services Advisor (ESA) early in the project planning stage to have your project pre-qualified and maximize the incentives available to you. We’ll estimate natural gas savings based on the project details and provide an incentive quote. If you haven’t already worked with an ESA, you’ll be provided with one for support every step of the way, at no additional cost.
Contact your ESA and provide a copy of the purchase order. Submit required technical inputs with an estimated date of installation.
After the energy efficiency upgrade is installed and in service, your ESA will confirm final project details through a site inspection and/or by requesting a copy of the project invoice.
Submit all required paperwork and receive your incentive cheque in 4 – 6 weeks. An independent evaluator may reach out to verify project details and your experience with the program.
The Affordable Housing Multi - Residential program provides incentives for eligible energy-efficient upgrades in social, affordable and market-rate multi-family buildings.
We’ll help you find ongoing savings and get your project underway.
* Institutional customers include universities, colleges, hospitals, military bases and district energy providers.
Terms and Conditions:
Contact an Enbridge Gas Energy Solutions Advisor to confirm your project’s eligibility. All Commercial Custom Retrofit projects must be pre-approved by Enbridge Gas to qualify for incentives. Incentives are only made available to customers where Enbridge Gas energy efficiency offer(s) have impacted the customer’s decision to proceed with the improvement(s). Incentive cannot exceed 50 percent of the energy efficiency upgrade costs (‘upgrade costs’ refer to the difference between the equipment and implementation costs of the energy-efficient option and those of the alternate option considered), to a maximum of $100,000 per project. Contact an Energy Solutions Advisor for applicable incentives on projects with institutional customers (universities, colleges, hospitals, military bases and district energy providers). For all Enbridge Gas special offers/campaigns for commercial customers, please refer to the special offer/campaign terms and conditions for eligibility criteria, incentive rate and incentive maximum. To receive an incentive, a completed 2025 Commercial Custom application form and proof of purchase matched to installation address must be provided to Enbridge Gas. Incentive offers are available between Jan. 1, 2025 and Oct. 31, 2025.
HST will not be included in incentive payments. Terms and conditions apply. See enbridgegas.com/commercial-custom-retrofit for details. Commercial controls offer is available to all Enbridge Gas commercial customers. Institutional customers (universities, colleges, hospitals, military bases, district energy providers) should refer to the institutional controls offer. Incentives are based on natural gas saved and are calculated at the rate of $0.50/m3, up to 50 percent of energy efficiency upgrade costs, to a maximum of $100,000 per project. Contact your Energy Solutions Advisor to confirm eligibility. To qualify for $0.50/m3, equipment must be installed and submitted with required documentation by Oct. 31, 2025. To qualify for the bonus rate of $1.00/m3, equipment must be installed and submitted with required documentation by Aug. 31, 2025. Incentive offers are subject to change based on budget availability.
All audits and implementation projects must be pre-approved by Enbridge Gas to qualify for incentives. Steam trap replacement or steam system insulation projects must have purchase orders within the booking timelines stated in the offers.
Disclaimers:
Any references to energy savings is based on the assumption that the participant is reducing their natural gas consumption through participation in the Commercial Custom Program. The savings claim is provided for informational purposes only and is based on estimated natural gas savings of 85,604 at $0.30/m3. These projections are specific to this example, and actual savings may vary for each project.
Any references to Greenhouse Gas Emissions (GHG) reductions are based on the assumption that participation in the Commercial Custom program results in reduced natural gas consumption. Enbridge Gas does not make any claims regarding the specific amount of GHG reductions achieved.
