Invoice and Payment Options

Information for Union North and Union South rate zone customers only

We are pleased to offer contract rate customers and energy marketers several convenient and easy to use invoice and payment options.

Contract customers are businesses that purchase a large supply of natural gas from Enbridge Gas through a contract coordinated with an account manager. If you don’t have a negotiated contract (non-contract business), you can view your billing and payment options on our business rates page.

Invoice delivery

Enbridge Gas’ Union North and Union South rate zone customers can have one main invoice recipient and up to 5 alternate recipients receive their invoice by email each month.

Customers are emailed their invoices monthly from the enerline@enbridge.com mailbox. Customers can also log in to Enerline to view their invoice account history.

If you do not have Enerline, it is fast and easy to register.

To make changes to invoice recipients, you can contact your account manager, email enerline@enbridge.com or request changes through Enerline. To self-serve online:

1. Log in to Enerline.
2. Navigate to the Invoices menu. From the dropdown list, select Billing Account & Paperless Invoicing.
3. Click the chevron on the right for the Billing Account invoice you would like to change the recipients for.
4. Under the Billing Account Contacts section, indicate who should receive the electronic invoice by clicking the Paperless Invoice Recipient checkbox next to each applicable contact. To add additional contacts, click the "Add" button.
5. You can indicate up to 5 paperless invoice recipients.
6. Click on the "Submit" button and the form will be electronically submitted to Enbridge Gas.

Please note: Requests received less than five business days prior to the last day of the month will be effective the following month.

Payment options

Contract rate customers have three options to pay their invoice:

• Pay online:

  To pay your invoice online, you can set up ENBRIDGE GAS INC. - LARGE ACCOUNT with your financial institution using the Billing Account number starting with "BA" found on your invoice (e.g. BA00000).

• Pay by wire:

  Wire payments are accepted by Enbridge Gas Inc. Wire payments must be accompanied by remittance detail (Billing Account number(s) and amount paid for each invoice). Your remittance details can be emailed or faxed to:

  Enbridge Gas Inc.
  Attention: Payment Processing
  E-mail: remittanceadvice@enbridge.com.

  Fax: 1-800-799-0039 or (519)-436-5401

• Pay by cheque:

  Cheques should be made payable to Enbridge Gas Inc. and include the invoice number. Please send your cheque and a copy of the invoice to:

  Mailing address
  Enbridge Gas Inc.
  Payment Processing
  P.O. Box 2001
  Chatham, Ontario
  N7M 5M1

  Courier address
  Enbridge Gas Inc.
  Payment Processing
  50 Keil Drive, North
  Chatham, Ontario
  N7M 5M1

Payment due date

For information on your payment due date please refer to your invoice. If payment is not received by the due date, late payment charges will apply.