PART 1 - TERMS APPLICABLE TO THE WEBSITE AND OFFERED SERVICES
- APPLICATION OF THE TERMS OF USE
These terms of use (the "Terms of Use") apply to the use of this website (the "Website") and any services offered ("Offered Services") through this Website. Please read these Terms of Use carefully before using the Website as they contain important information that you should be aware of before using information contained within this Website and any Offered Services. In addition to these Terms of Use, certain Offered Services may have additional terms and conditions in relation to your use of such Offered Services. This Website and the Offered Services are provided to you as a convenience.
BY ACCESSING AND BROWSING THE WEBSITE WITHOUT USING ANY OFFERED SERVICES, YOU AGREE TO PART 1 OF THESE TERMS OF USE WITH ENBRIDGE INC. ("Enbridge") AND ITS AFFILIATES AND SUBSIDIARIES (collectively, the "Companies"). BY ACCESSING AND USING ANY OFFERED SERVICES CONTAINED IN THIS WEBSITE, THEN IN ADDITION TO PART 1, YOU AGREE TO PART 2 OF THESE TERMS OF USE WITH THE COMPANIES. IF YOU DO NOT AGREE TO ALL OF THESE TERMS OF USE PLEASE STOP USING THE WEBSITE AND THE OFFERED SERVICES IMMEDIATELY.
Except as provided for in Part 2 of these Terms of Use, the Companies may revise and update these Terms of Use at any time without notice. Please periodically review the Terms of Use posted at the Website. Your continued usage of the Website will mean acceptance of those changes.
The Terms of Use apply only to your use of the Website and the Offered Services and do not apply to any other services or products that you may purchase from Enbridge, its subsidiaries or affiliates or any third party.
- NO SOLICITATION
The information provided about the Companies through this Website is intended solely for the general knowledge of visitors to the Website and does not constitute an offer or a solicitation of an offer for the purchase or sale of any shares or other securities of Enbridge or any member of the Enbridge group of companies. The information on this Website is not intended to modify, qualify, supplement or amend information disclosed under corporate and securities legislation of any jurisdiction applicable to the Companies and should not be used for the purpose of making investment decisions concerning securities of the Companies.
- CURRENCY AND ACCURACY OF INFORMATION
Although the Companies make reasonable efforts to ensure that the information provided through this Website is current and accurate, the Companies make no representations or warranties as to the accuracy, reliability, completeness or timeliness of such information.
Certain documents and other materials on this Website, including investor presentations, conference calls and documents filed by the Companies with Canadian and U.S. securities regulators and listed and/or linked to the Website, speak only as of the dates on which such documents and materials were filed or otherwise used by the Companies. The contents of such documents or materials may become out-of-date, however, the Companies assume no obligation to publicly update or revise those documents and materials, whether as a result of new information, future events or otherwise, except to the extent required by law.
- HARDWARE, SOFTWARE AND INTERNET ACCESS
It is your responsibility to ensure that you have the appropriate hardware, software, and Internet access services to access the Website and allow proper use of the Website and any Offered Services. If you have difficulty using the Website or the Offered Services, please notify Enbridge. Neither the Companies nor any third parties on the bill shall be responsible for any of your costs associated with your use and/or access of the Website and any Offered Services.
- LINKS TO THIRD PARTY SITES
The Website contains links to third party sites. These links have been provided solely as a convenience for users of the Website and do not constitute an endorsement by the Companies of the content of such third party sites. Links to the Website may also be provided from other sites either known or unknown to the Companies. Access to any other website linked to or from the Website is at your own risk. The Companies have not reviewed and are not responsible for the content of any third party sites linked to or from the Website and do not make any representations regarding the content or accuracy of materials on such third party sites.
- LIMITED LICENSE, COPYRIGHT, TRADEMARKS AND USE
The Website and its contents are protected by copyright, trademark and other proprietary rights of the Companies or third parties. Except as expressly permitted in these Terms of Use, no portion of the Website or its contents, including trademarks, logos and service marks, may be reproduced in any form, or by any means, without prior written permission from the Companies, or the applicable third party and nothing herein shall be construed as conferring by implication, estoppel or otherwise, any license or right under or to any intellectual property, including patent, trademark or copyright of the Companies or any third party.
The Companies, as applicable, grant to you a limited, personal, non-transferable license to use and copy materials published by the Companies on the Website solely for non-commercial use within your organization in support of the Companies, as applicable, products or services. Such license is revocable by the Companies, as applicable, at any time and at the Companies' sole option. No other use of the materials is authorized. In consideration of this limited license, you agree that any copy of Website materials which you make shall retain all copyright, trademark and other proprietary notices in the same form and manner as on the original and you must explicitly acknowledge the Companies as the provider of such content and the owner of such copyright or trademark.
You will use the Website, the Offered Services, and any other content or information found on the Website solely for lawful purposes. You shall not upload to, distribute to or otherwise disseminate through the Website any material or information of any kind that is libellous, defamatory, obscene, pornographic, abusive or otherwise violates any law or infringes or violates any rights of another person or entity, or contains a solicitation of funds, advertising or a solicitation for goods or services. You will be solely responsible for the content of any material or information that you make available through the Website. You will also be liable for any loss or damage resulting, directly or indirectly from you making any material or information available through the Website.
You acknowledge that your use of portions of the Website, including an Offered Service, may require a user identification reference (referred to below as an “email login”) and password. You must keep your email login and password confidential. You will be responsible for any use of any Offered Services through the use of your email login and password whether or not authorized by you.
- FORWARD LOOKING STATEMENTS
This Website may contain certain forward looking statements and information (FLI) to provide shareholders of the Companies and potential investors with information about the Companies and their respective subsidiaries and affiliates, including management's assessment of the Companies and their respective subsidiaries and affiliates' future plans and operations, which FLI may not be appropriate for other purposes. FLI is typically identified by words such as "anticipate", "expect", "project", "estimate", "forecast", "plan", "intend", "target", "believe", "likely" and similar words suggesting future outcomes or statements regarding an outlook. All statements other than statements of historical fact may be FLI. Although management believes that the FLI is reasonable based on the information available today and processes used to prepare it, such statements are not guarantees of future performance and you are cautioned against placing undue reliance on FLI. By its nature, FLI involves a variety of assumptions, which are based upon factors that may be difficult to predict and that may involve known and unknown risks and uncertainties and other factors which may cause actual results, levels of activity and achievements to differ materially from those expressed or implied by these FLI. Information about these assumptions, risks and uncertainties can be found in applicable filings with Canadian and U.S. securities regulators. Due to the interdependencies and correlation of these factors, as well as other factors, the impact of any one assumption, risk or uncertainty on FLI cannot be determined with certainty. Except to the extent required by law, the Companies and their respective subsidiaries and affiliates assume no obligation to publicly update or revise any FLI, whether as a result of new information, future events or otherwise.
- TERMINATION
The Companies may terminate your use of the Website and the Offered Services or a particular Offered Service, if you have used the Website and any Offered Services in any way that is contrary to law, these Terms of Use, or in any way that disrupts the Website or Offered Services.
- DISCLAIMER AND EXCLUSION OF WARRANTY
YOU ACKNOWLEDGE AND AGREE THAT THIS WEBSITE AND THE OFFERED SERVICES ARE PROVIDED TO YOU BY THE COMPANIES AS A CONVENIENCE TO YOU AND WITHOUT ANY MONETARY CHARGE TO YOU. IN RETURN, YOU AGREE THAT YOUR USE OF THE WEBSITE AND ANY OFFERED SERVICES (INCLUDING DOWNLOADING ANY MATERIALS AND INFORMATION FROM THE WEBSITE) IS AT YOUR SOLE RISK AND IS PROVIDED BY THE COMPANIES ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OR CONDITIONS OF ANY KIND WHETHER EXPRESS OR IMPLIED.
EXCEPT AS REQUIRED BY APPLICABLE LAW OR PURSUANT TO PART 2 OF THESE TERMS OF USE, THE COMPANIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS. THE ENTIRE RISK ARISING OUT OF USE, PERFORMANCE OR NON-PERFORMANCE OF THE WEBSITE AND THE OFFERED SERVICES REMAINS WITH YOU.
- EXCLUSION AND LIMITATION OF LIABILITY
IN NO EVENT SHALL THE COMPANIES AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS OR SUPPLIERS (THE "ENBRIDGE PARTIES") BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT OR PUNITIVE LOSS OR DAMAGE OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THE USE OR INABILITY TO USE THE WEBSITE, ANY OFFERED SERVICE AND/OR FOR ANY BREACH OF THE TERMS OF USE, INCLUDING BUT NOT LIMITED TO, LOSS OF PROFITS, LOSS OF BUSINESS OR GOODWILL, LOSS OF USE, BUSINESS INTERRUPTION, PERSONAL INJURY, DEATH, LOSS OF DATA OR ANY OTHER PECUNIARY LOSS, EVEN IF SUCH PARTIES OR ANY ONE OF THEM HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE OR ANY CLAIM BY ANY THIRD PARTY.
WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE WEBSITE, AND ANY OFFERED SERVICES AVAILABLE ON OR THROUGH THE WEBSITE, OR WITH ANY OF THE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE WEBSITE AND THE OFFERED SERVICES.
- INDEMNIFICATION
YOU AGREE TO INDEMNIFY AND HOLD EACH OF THE COMPANIES HARMLESS FROM ALL CLAIMS, LIABILITIES, DAMAGES AND LOSSES, INCLUDING REASONABLE LEGAL FEES AND EXPENSES, DUE TO OR ARISING OUT OF YOUR USE OF THE WEBSITE, ANY OFFERED SERVICE, OR YOUR BREACH OF THE TERMS OF USE.
- INVALIDITY OF PROVISIONS
If any provision or provisions of the Terms of Use shall be held to be invalid, illegal or unenforceable, such provision shall be enforced to the fullest extent permitted by applicable law, and the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.
- JURISDICTION
Except where specified in Part 2 of these Terms of Use in respect of the Offered Services, these Terms of Use shall be governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, excluding the conflict or choice of law provisions. You agree to comply with all applicable laws and regulations in your use of the Website and the Offered Services, including all applicable federal, provincial and local laws, and, if you reside outside of Canada, the laws of the country where you reside. If you access the Website from outside of Canada, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. Unless otherwise set out in Part 2 of these Terms of Use in respect of the Offered Services: (i) any dispute arising out of the use of the Website or these Terms of Use shall be governed by the laws of the Province of Alberta, Canada; and (ii) you agree to submit to the non-exclusive jurisdiction of the courts in the Province of Alberta, Canada.
- HEADINGS
The headings contained herein are for convenience of reference only and shall not form part of the Terms of Use. Such headings shall be ignored in the interpretation or construction of any of the Terms of Use.
- ENTIRE AGREEMENT
The Terms of Use, which may be modified from time to time, including any documents referenced herein and any other applicable terms and conditions contained on the Website and the Offered Services, constitute the entire agreement between the Companies and you pertaining to your use of the Website and the Offered Services. The Companies' failure to enforce any provision of the Terms of Use shall not be construed as a waiver of such provision. For clarity, an Offered Service may have additional terms and conditions pertaining to the use of such Offered Service, which additional terms may be found on that portion of the Website relating to such Offered Service or which may have been provided to you by other means. To the extent of any inconsistency or conflict between the terms of Part 1 and Part 2 of the Terms of Use, for an Offered Service, the terms of Part 2 of these Terms of Use shall supersede the terms of Part 1.
- ASSIGNMENT
The Terms of Use shall bind and enure to the benefit of the parties and their respective successors, heirs, executors, administrators, personal representatives and permitted assigns. You shall not assign your rights or obligations hereunder.
- ENGLISH LANGUAGE
The parties confirm that it is their wish that the Terms of Use any other documents delivered or given pursuant to the Terms of Use, including notices, have been and shall be in the English language only. Les parties aux présents confirment leur volonté que cette convention de même tous les documents, y compris tous avis, s'y rattachant, soient rédigés en anglais seulement.
- PRIVACY STATEMENT
By using the Website, you acknowledge notice of Enbridge's Privacy Statement.
PART 2 - TERMS APPLICABLE TO OFFERED SERVICES (ENBRIDGE GAS INC.)
- GENERALLY
(a) In addition to the general conditions set out in Part 1 of these Terms of Use, this Part 2 contains additional terms and conditions that relate to particular Offered Services that are offered by Enbridge Gas Inc. ("EGI"). By using the EGI portion of the Website and the Offered Services, you acknowledge notice of EGI's privacy statement, as the case may be.
(b) The Offered Services are provided to you as a convenience to you and without charge. EGI reserves the right to withdraw any of the Offered Services at any time upon providing any notice that may be required by applicable law in any manner prescribed by applicable law. EGI reserves the right to change any provision herein at any time upon notice to you. If you do not agree to EGI's proposed change, you may terminate the Offered Service without penalty to you. If no manner of notice is prescribed for the termination of a service or a change in these Terms of Use in respect of an Offered Service, EGI may use any manner in its discretion, including providing notice through this Website or through a message sent via the Offered Service.
(c) The EGI Offered Services are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, excluding the conflict or choice of law provisions. If you access the Offered Services from outside of Canada, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. Any dispute arising out of the use of the Offered Services shall be governed by the laws of the Province of Ontario, Canada. You agree to submit to the exclusive jurisdiction of the courts in the Province of Ontario, Canada.
(d) Any unprotected electronic communication over the Internet is not secure or confidential and may be subject to possible interception, loss and/or alteration. In using Offered Services, you acknowledge and assume the risks associated with unprotected electronic communication over the Internet. EGI is not responsible for and will not be liable to you or anyone else for any damages in connection with an email, text message or any other electronic message sent by you to EGI, or an email, text message or any other electronic message sent by EGI to you.
- AUTHENTICATION AND ELECTRONIC SIGNATURE CONSENT
EGI offers the ability to request and amend services, submit and receive information and documentation, apply for EGI incentives and offers and otherwise manage your EGI accounts and your receipt of Offered Services through the Website. You acknowledge that EGI will verify your identity for the purposes of the Offered Services through your use of your email login and password, as well as additional measures for account security verification which may include multi-factor authentication (e.g. SMS / text codes) or other means, which collectively is a reliable method for identifying you to us. EGI requires your consent to the use of various online documents and your submission of them with your electronic signature when you use certain Offered Services. EGI therefore asks you to please note the following:
(a) the various EGI online documents contain all the same information as our paper-based documents and are organized in generally the same manner;
(b) when you are requested to view an online document or document, you should scroll through the entire document and review it carefully prior to clicking “I Agree”, or “I Accept” or otherwise denoting acceptance of the content, terms and conditions of the document or document;
(c) when you complete the online document and then click “I Agree”, or “I Accept” or otherwise apply or associate your electronic signature to a document in accordance with the instructions that EGI has provided to you, you are providing agreement and our system will save your document into our computer systems and then will permanently associate your electronic signature (consisting of your email login and/or if you are requested to type your name, your written name) with the completed document;
(d) your use of the electronic signature functionality denotes consent to receive information and documents electronically from EGI;
(e) prior to submitting a completed online document, you will be asked to review the completed document. After you have consented to your completed online document as described in the section above either a screen will immediately confirm to you, or an email may be sent to confirm to you, that your completed online document has been received by EGI. You should print or save electronically a copy of your completed document for your records; and
(f) EGI uses reasonable methods to protect the security surrounding this online application system, including the use of industry standard encryption and firewalls.
- ELECTRONIC BILLING SERVICES
(a) If you are participating in electronic billing services (the "eBill"), you will no longer receive a paper bill. You will receive an email to notify you when your electronic bill is ready for viewing, and such email may include your EGI account number, the payment due date, the amount due on the payment due date and a PDF attachment of your full bill. You may choose to update your account preferences online if you would prefer not to receive a PDF attachment of your bill. It is your responsibility to ensure that your information, including email address, is correct and up to date. Failure to receive email notification does not limit or affect your obligation to pay your bill on time.
(b) Once enrolled and for so long as you are using eBill, you have a limited, personal, non-transferable license to view, download an electronic version and print your bill and any inserts or enclosures (collectively the "Materials"). You may not alter, change, distort or otherwise modify the Materials or any content contained therein, including the amount and description of the charges on the bill or any terms or any proprietary notices contained on any of the Materials. You will not access or attempt to access any Materials, including the bill, of any other person.
(c) Printed copies of your electronic bill cannot be used to route a payment through an automated teller or a teller at a bank or by mailing a cheque.
(d) The Exclusion and Limitation of Liability contained within Section 10 of the Terms of Use shall apply to eBill for the benefit of the Companies and any third parties whose charges appear on the electronic bill or who have contributed enclosures or inserts to the electronic bill.
- ONLINE SELF-SERVICE METER READING (THE "ONLINE READING")
By submitting an Online Reading for an EGI account (the "Account") through the Website, you declare and acknowledge that:
(a) The Online Reading is accurate to the best of your knowledge, that you are authorized as or by the Account holder to submit the Online Reading, and that you authorize EGI to rely on the Online Reading for the purposes of measurement, billing and collection for natural gas distribution and related services;
(b) The Online Reading does not in any way derogate from, or substitute for, the right of EGI, according to all applicable laws, to access all parts of the premises to which EGI provides natural gas distribution and related services; and
(c) Without limitation to the generality of the foregoing, EGI retains the right to interrogate any EGI meter, reject or amend the Online Reading, and to estimate a reading for any EGI meter for the purposes of measurement, billing and collection for natural gas distribution and related services.
Online Reading is not available for Large Business Account customers.
- ENBRIDGE ON-LINE ACCOUNT SERVICE
By enrolling for on-line access to your Enbridge Account (the “On-Line Account Service”), you declare and acknowledge that:
(a) There are two types of On-Line Account Service access: (i) Residential (Rate 1) and Commercial (Rate 6) (collectively, “Mass Market”) access; and (ii) Large Business access. Your EGI bill indicates your access type for the On-Line Account Service.
(c) Mass Market and Large Business Account access are separate Offered Services. Your email login must be unique for each Account access type, and cannot be used for any other access type. For certainty, if you require access to be both Mass Market and Large Business Accounts in the On-Line Account Service, you must have a separate email login for each type of access.
(d) Any information provided by you through the On-Line Account Service will be accurate and complete.
(e) You will not use the On-Line Account Service to access information about any Account unless you have the authority to do so by the person or company whose Account you are accessing.
(f) You will not provide any information to EGI through the On-Line Account Service unless you have the authority to provide such information to us.
(g) All information provided by you in the On-Line Account Service shall become the property of EGI shall be entitled to use this data and to claim 100% of any natural gas savings arising from your use of the On-Line Account Service or any incentives offered through My Account.
(i) If you choose to submit on-line applications or information to EGI, the Electronic Signature Consent contained in Section 20 of the Terms of Use shall apply to such submissions.
(h) For certainty, the Disclaimer and Exclusion of Warranty and Exclusion and Limitation of Liability contained within Sections 9 and 10 of the Terms of Use shall apply to the On-Line Account Service for the benefit of the Companies and any third parties whose charges appear on the electronic bill or who have contributed enclosures or inserts to the electronic bill. In particular, EGI makes no representation, warranty or guarantee about the accuracy of any information in any report provided pursuant to the On-Line Account Service nor does EGI make any representation, warranty or guarantee about the accuracy of any savings that may be provided. Any dollar savings provided are estimated using EGI's commodity and distribution rates for typical households in the EGI franchise area; actual savings may vary household to household. In the event of any discrepancy between the information in the On-Line Account Service and the information on your EGI bill, the EGI bill will govern.
ADDITIONAL TERMS FOR LARGE BUSINESS ACCOUNT (“LBA”) CUSTOMERS
By enrolling for LBA On-Line Account Access, you declare and acknowledge that:
(i) Each LBA customer seeking access (the “LBA Customer”) shall appoint an “LBA Owner” and shall designate account number(s) to be associated with the LBA Customer’s access profile for the On-Line Account Services (the “LBA Profile”) using the agreement(s) designated from time to time by EGI. Only one LBA Owner may be appointed from time to time per LBA Profile. The LBA Customer will also be responsible for notifying EGI of the removal or addition of the LBA Owner.
(ii) The LBA Owner will have viewing and downloading privileges for all of the billing account information available on the On-Line Account Services for all of the accounts linked to the LBA Profile, and may amend the LBA Customer's billing account information and the LBA Profile (including, without limitation, the amendment of Customer contact information and billing addresses, the addition or removal of Account(s) from eBill and the addition or removal of LBA Users). The LBA Owner will receive an email notification when the electronic bill is ready for viewing if Account(s) associated with the LBA Profile are enrolled for eBill.
(iii) LBA Users are designated by the LBA Owner in writing or as otherwise permitted by EGI. LBA Users have viewing and downloading privileges for all billing account information available on the On-Line Account Services for all of the Accounts linked to the LBA Profile, and will receive an email notification when the electronic bill is ready for viewing if Account(s) associated with the LBA Profile are enrolled for eBill.
(iv) Each individual accessing the Offered Service for an LBA Customer (“Authorized Personnel”) shall be assigned an email login and shall select a password. Authorized Personnel will be able to change passwords and identifying information associated with their email login. Authorized Personnel shall include “LBA Users” and “LBA Owners”. EGI may limit the number of Authorized Personnel associated with each LBA Profile. LBA Customer is responsible for all acts or omissions of its Authorized Personnel.
(v) Upon receipt of a request to remove an Authorized Personnel from the LBA Profile, EGI shall take reasonable steps to remove such Authorized Personnel as soon as practicable. Notwithstanding the foregoing, the LBA Customer shall remain responsible for any use of the On-Line Account Services and all actions taken by such Authorized Personnel until the actual removal of such Authorized Personnel.
Revision Date: November 2022
