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Billing Options & Assistance

Manage your Enbridge Gas account. Find billing information and financial assistance.

Ways to manage your accounts

Credit card

eBill

  • View, print or pay your bill online at anytime.
  • Receive email notifications before your bill is due.
  • eBill is available for both residential and non-residential customers.

Sign up for eBill

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Budget Billing

  • Avoid seasonal swings with Budget Billing.
  • Your monthly bill is the average of your previous 12 bills.
  • This option is also available for small businesses, mid-size businesses, and places of worship.

Sign up for Budget Billing

AutoPay

  • Payments are automatically deducted from the account you choose. (We will automatically debit your checking/savings account 10-21 days after the bill date.)
  • You can choose the most convenient day to make your payment and change your AutoPay day if you need to.
  • There are no fees.

Sign up for AutoPay

Web (MYA & App)

  • We make online access simple with the Manage Your Account (MYA) customer self-service portal.
  • You can view and pay your bill 24/7. A year’s worth of PDF billing statements are available to view.
  • Payments can be made with a checking or savings account, credit card (fees apply) or by enrolling in AutoPay.

Sign in or register

Third-party notice

  • You can choose an additional person(s) to receive a notice of any past-due amounts.
  • Third-party notices help ensure that payments are made during illness or vacations.
  • The third party is never obligated to pay the bill.
Download this mail-in request form to enroll

Braille or large print billing

  • You can request a braille or large print version of your bill at no cost by calling 1-800-362-7557.

Energy assistance

Part of our commitment to community includes helping those in need. Our energy assistance initiatives are designed to fill the gaps in state and federal funding for low-income heating and cooling assistance programs.

Need help paying your bill?

You may qualify for a payment arrangement. Call us at 1-800-362-7557 as soon as possible so we can help you with payment plans or other payment assistance options.

EnergyShare®

EnergyShare® is our fuel assistance program of last resort, designed to help individuals and families in need pay their gas bill.

Housewarming Program

The Housewarming program provides weatherization assistance to help eligible customers reduce their energy usage.

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Gift certificates are perfect for any occasion!

If you would like to make a gift payment to an Enbridge Gas Ohio customer, then we want to help.

Download a Gift Payment Coupon Form (PDF)

Government programs

Various government programs are available.

2-1-1 Ohio

If you're past due on your energy bill or facing disconnection of your gas service, call 2-1-1 Ohio. Trained professionals are available 24/7 to provide referrals to resources for basic human needs, child care, elder care, housing assistance and more.

Check out the combined application to apply for PIPP Plus, HEAP, Emergency HEAP and Winter Crisis Program. Or, call Ohio HEAP at 1-800-282-0880.

Home Energy Assistance Program (HEAP)

Available to qualified income-eligible customers, the Home Energy Assistance Program is a government program that provides a credit for your heating bill. Although HEAP pays part of your gas bill, it is not a guarantee against shutoff. The filing deadline is usually March 31.

View the eligibility guidelines.

Applications are available at:

  • Post offices and libraries
  • By calling the Ohio HEAP office at 1-800-282-0880

Winter Crisis Program (WCP), or Emergency HEAP (E-HEAP), provides an emergency payment once each heating season to qualified income-eligible customers to help them avoid a shutoff or restore gas service. Program dates are normally November 1 through March 31.

Percentage of Income Payment Plan (PIPP) Plus

PIPP Plus helps income-eligible customers maintain gas service by paying 5% of their total monthly household income or a $10 minimum payment—whichever is greater—all year.

Each time a customer makes their required PIPP Plus monthly payment by the due date, the account is credited for the rest of that month's billed amount, plus a 1/24th credit toward the prior account balance. After 24 months of full and on-time payments, the account should be current.

Two important dates will appear on customer bills:

  • Anniversary date: the original date of PIPP Plus enrollment
  • Re-verification date: the date by which the customer must re-verify gross household income through the Ohio Department of Development.

Note: To avoid gas service shut off and removal from the program, customers must make their scheduled PIPP Plus payments or make up any missed payments within 30 days from their anniversary date. They must also re-verify their gross monthly household income every 12 months.

Graduate Percentage of Income Payment Plan (PIPP) Plus

The Graduate PIPP Plus program is designed for customers who:

  • are no longer income-eligible for PIPP Plus
  • do not re-verify their income by their re-verification date and make up any missed payments
  • voluntarily leave PIPP Plus
  • Graduate PIPP Plus can help these customers bring their account current in 12 months.

The monthly plan amount is the average of the customer's most recent PIPP Plus amount and the Budget Billing amount. For each payment made in full by the due date, the account will be credited for the rest of that month's billed amount, plus a 1/12th credit toward their prior account balance at time of enrollment.

Eligible customers can call us at 1-800-362-7557 to enroll.

Weatherization assistance

Eligible customers may receive Weatherization Assistance from the Ohio Department of Development. This federally funded program provides grants for weatherization repairs.

For details, call us at 1-800-362-7557 or the Ohio HEAP office at 1-800-282-0880.

View the eligibility guidelines.