During the winter heating season, special assistance is available to eligible residential customers to help avoid a shutoff or restore gas service.
The special reconnect order (SRO) is a program available for eligible customers who have fallen behind on their payments, including those who have been disconnected or are pending disconnection for non-payment.
The SRO has ended. Check back in October 2024 for the 2024–2025 program.
All eligible residential customers, regardless of income, may avoid a shutoff or restore gas service once during the heating season between Oct. 16, 2023 and April 15, 2024, by paying the lesser of:
The entire past-due balance
of your gas bill.
of your gas bill.
The past-due payments
if you are on a special payment plan.
if you are on a special payment plan.
$175 one-time payment.
A customer with multiple residential accounts who wishes to utilize the winter reconnect order to maintain or reconnect service may do so only at the property where the customer resides.
If service has been disconnected, a reconnect fee of $33, plus applicable taxes, will be billed to the account. Customers will be enrolled automatically in the One-Ninth Payment Plan when using the Winter Reconnection Order to help pay off any additional past-due balance. Customers may select a different plan by calling Enbridge Gas Ohio.
Accounts with a history of unauthorized usage, non-sufficient funds (NSF), or other fraud are not eligible for this offer.
