Whether you're starting service with us for the first time or are already an Enbridge Gas customer, we're glad you're here.
It's easy to set up a new account with us, or to manage your current account.
Residential and small commercial customers
New customers should register while existing customers can sign in and select service orders to begin the process. If your location has a meter with gas service already active, you can request a transfer online with manage your account.
Accessing your account through your computer, smartphone or tablet has never been easier. Using your 24/7 account access, you can:
- Pay online for free
- Get up-to-the-minute account information
- View billing and payment history
- Check and compare your usage history
- View and print copies of bills
- Start, stop, or transfer service
- Update mailing address and phone number
- Enroll or unenroll in eBill
- Start or stop Budget Billing
- Sign up for automatic payments (AutoPay) and update your information anytime
- Enter your own meter readings
- Energy Choice options
- Check status of requests for service and make updates
- Enroll in eCommunications
You can also start service by calling 1-800-362-7557 to speak with an agent. Business hours are Monday through Friday, 7 a.m to 7 p.m.
If your location does not have existing gas service (no meter is present), converting your location to use natural gas, or upgrading your equipment and need a larger meter, please contact our Construction Support Team at 1-888-619-0786. If you're not sure if there is a meter or active gas service, contact us for assistance.
Starting service tips
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Provide advance notice.
We recommend at least 7 business days in advance, but please provide as much notice as possible so we can schedule the request for the date you need. Orders are worked Monday through Friday only (excluding holidays), from 8 a.m. to midnight. If an adult is required to be present to provide access to the property, 4-hour time-frames may be available. The time-frames are a.m. (8 a.m. to noon), p.m. (noon to 4 p.m.) and evening (4 p.m. to 8 p.m.). The availability of an evening time-frame varies by location. -
Electric service needs to be on and we are required to light at least one appliance in the home.
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If your meter is turned off, located indoors, or obstructed by fences, trees/shrubs, buildings or animals, an adult (18 or older) must be available to provide access to the inside of the property. For security and liability reasons, we won't enter a property unless accompanied by an adult. If your service is on and the meter is located outside, you won't need to be home when service is started.
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Connection fees.
A security deposit may be required to start service, depending on your credit history. In addition, a reconnection fee will be billed if you had previously requested service be turned off at a property, then request the service to be turned back on at the same property.
