Choose Your Province/State of Service

In order to serve you better, please select your Enbridge Gas location services.

Choose Your Province/State of Service

We noticed you are visiting from Utah, would you like to visit our Utah site?

Continue to Utah's site

Or please select your province/state of your choice so we can display the correct content for your location?

Choose Your Province/State of Service

In order to serve you better, please select your Enbridge Gas location services.

is currently
selected

Go to this state's site Stay on this state's site

Choose Your Province/State of Service

We noticed you are visiting from Utah, would you like to visit our Utah site?

is currently
selected

What is the rate case and how will customers be impacted?

You may have heard that Enbridge Gas Ohio is seeking a rate increase.

This is a normal process for a utility to go through from time-to-time. However, Enbridge Gas has not asked for a rate increase since 2007, approximately 16 years ago.

A rate case such as this takes time and is subject to approval by regulators, in this case the Public Utilities Commission of Ohio (PUCO). Enbridge Gas has filed a request for a rate increase with the PUCO on October 31, 2023. If approved, these new rates would go into effect in 2025.

Over the last 16 years, Enbridge Gas Ohio has invested more than $4 billion in its system infrastructure, of which roughly $1 billion has yet to be recovered in natural gas distribution rates.

This investment in infrastructure, which includes replacement of pipelines, meters, and other operational assets, has increased our property taxes and other expenses as well. In addition, since our last rate case was filed in 2007, operating and maintenance costs, such as labor, material, and construction expenses, have risen substantially.

As part of a settlement with the PUCO, Enbridge Gas Ohio made a commitment in 2020 to file a natural gas distribution rate case to reflect its costs to deliver gas to customers and to recover the costs associated with operating and maintaining our equipment that allows us to provide service to customers in a safe manner that is reliable, efficient and environmentally responsible.

We submitted a pre-filing notice on September 29, 2023, and a completed application to the PUCO on October 31, 2023. The testimony supporting and explaining the changes requested will be filed on November 14. At that point, our entire rate case will be filed.

Sometime in 2024, the PUCO will hold public hearings throughout our service area, at which time customers, elected officials and consumer groups will have the opportunity to evaluate and comment on our rate proposals. The rate case process can take from a year or more to complete.

The cost to deliver natural gas to our customers in 2023 requires an approximately 16% increase in the average monthly residential total bill. New gas distribution rates likely won't go into effect until early 2025 and will not affect customer bills during the upcoming winter heating season.

Additionally, this rate increase will not impact the calculation of amounts due for income-eligible customers on the Percentage of Income Payment Plan (PIPP).

Enbridge Gas Residential Typical Monthly Bill Chart

Enbridge Gas is committed to working with customers to find the payment plan and financial assistance that best fits their individual circumstances. Many options can be accessed 24/7 through our billing options and assistance page.

In addition to short- and long-term payment plans, energy assistance is offered through Enbridge Gas Ohio’s EnergyShare® program, funded by company contributions and donations from customers, employees, and retirees. Customers are also able to use other programs such as PIPP, PIPP Plus and Weatherization Assistance or seek special payment plans with us. Additional payment assistance is also offered through state and federal programs, such as the Home Energy Assistance Program (HEAP), PIPP, PIPP Plus and Weatherization Assistance.

Natural gas meter

Learn more about our rates and tariffs

Current natural gas rates and tariffs for residential and business customers.

Our role in Ohio

  • Checkmark

    Delivering natural gas to more than 1.2 million customers in Ohio
    Ohio consistently ranks in the top 10 states in the nation for growth and business. In 2023, Site Selection magazine ranked Ohio the fifth best state for its business climate.

  • Checkmark

    Helping our customers in Ohio
    In Ohio, EnergyShare, heating bill assistance program, is administered in collaboration with The Salvation Army providing support for individuals and families facing financial hardship.

  • Checkmark

    Investing in innovative and sustainable energy sources
    We’re a leader in the clean energy transition, with a clear strategy to achieve net-zero carbon and methane emissions by 2050.