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Dominion Energy Ohio is Now Enbridge Gas Ohio

On March 7, 2024, Dominion Energy Ohio was sold to Enbridge Inc., becoming Enbridge Gas Ohio.

The safe and reliable delivery of natural gas to our customers’ homes and businesses is always our priority.

We've updated the signs for our office buildings and shops. For now, it's normal to see field personnel with Dominion Energy identification but an Enbridge Gas vehicle. In the next few months, you may see our name on your bank statement change to Enbridge Gas Ohio.

It is our goal to keep our customers informed throughout this process.

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Update the Payee Name to Enbridge Gas Ohio

Our banking information is being updated. You’ll start to see “Enbridge Gas Ohio” on your bank statement.

If you’re paying with the following payment methods, you’ll need to be sure to change the payee name to “Enbridge Gas Ohio.”

No update is needed if paying through Manage Your Account, the Enbridge Gas mobile app or AutoPay.

There are currently no changes to:

  • Budget billing or payment arrangements
  • Service appointments
  • Our phone number
  • Agreements with a natural gas supplier through the Energy Choice program.

Additional upcoming changes include an enhanced customer experience, including an updated website, mobile app and self-service web portal. We will continue to post any changes as they occur.

Q&A: Dominion Energy Ohio to Enbridge Gas Ohio Transition

  • You can count on the same level of safe and reliable service. For now, it is business as usual.
  • There will be no changes to your account number, our customer service phone numbers, or our payment methods.
  • Managing your account online will remain the same. Logins and credentials will remain the same.
  • In the coming months, there will be name and logo updates to reflect the transition to Enbridge Gas Ohio. This includes bills, website/mobile application, vehicles, employee uniforms, and anywhere else you may have seen the Dominion Energy name.
  • We will provide advance notice before changes are made to bills, mobile application, and websites. Look for official messaging with your bills, emails, and on enbridgegas.com/ohio.
  • The rates on your bills will not change as a result of this transition. In the coming months, you will see name and logo updates to reflect the transition to Enbridge Gas Ohio.
  •  Look for official messaging with your bills, emails, and on enbridgegas.com/ohio.

Our customer service phone number will remain the same: 1-800-362-7557

  • Continue making your checks payable to Dominion Energy Ohio.
  • We will provide advance notice before changes are made to bills, mobile application, and websites. Look for official messaging with your bills, emails, and on enbridgegas.com/ohio.
  • Continue mailing your payments to the address provided on your bill: DOMINION ENERGY, PO BOX 26785, RICHMOND, VA 23261
  • We will provide advance notice before changes are made to bills, mobile application, and websites. Look for official messaging with your bills, emails, and on enbridgegas.com/ohio.
  • No, your Autopay will not be affected at this time.
  • We will provide advance notice before changes are made to bills, mobile application, and websites. Look for official messaging with your bills, emails, and on enbridgegas.com/ohio.

No, the PIPP/Graduate PIPP Plus program is regulated by the State of Ohio, so it will not be affected by this transition.

No, Winter Heating assistance is regulated by the State of Ohio, so it will not be affected by this transition.

  • No, your payment plan will not be affected at this time.
  • We will provide advance notice before changes are made to bills, mobile application, and websites. Look for official messaging with your bills, emails, and on enbridgegas.com/ohio.
  • No, your landlord reversion agreement will not be affected at this time.
  • We will provide advance notice before changes are made to bills, mobile application, and websites. Look for official messaging with your bills, emails, and on enbridgegas.com/ohio.
  • In the coming months, there will be name and logo updates to reflect the transition to Enbridge Gas Ohio. Websites will remain the same until further notice. Logins and credentials will remain the same.
  • We will provide advance notice before changes are made to bills, mobile application, and websites. Look for official messaging with your bills, emails, and on enbridgegas.com/ohio.
  • Enbridge Gas Ohio is an exceptional entity with dedicated employees that runs very well today. As Enbridge Gas Ohio, it will continue to operate as a separate company committed to providing the same level of safe and reliable service to all customers.
  • In the coming months, there will be changes that affect how you pay your bills and the website you visit. When that time comes, we will provide advance notice. Look for official messaging with your bills, emails, and on enbridgegas.com/ohio.

Enbridge Gas Ohio is committed to maintaining a significant presence in the communities it serves, supporting local charitable organizations and eligible non-profit partners. We want to ensure this transition is seamless and transparent and you understand any changes that affect our community partners. Please continue to interact with us - as you have in the past - through Heather Clayton Terry (Email: h.clayton.terry@dominion.com).

We are currently in transition and will share more information about our grant application process soon. Thank you for your patience.