Error messages
Several things can cause an error message to appear when logging into Manage Your Account:
- Browser history, cache, and cookies – If you received an error message while trying to access your online account, first try clearing your browser history, cache, and cookies.
- Page not working – The exact wording may vary, but typically this error is solved by making sure your mobile device operating system, or desktop browser, is up-to-date with the latest version. Then, clear your history, cache, and cookies. Alternatively, this may be solved by ensuring that you have third party cookies enabled and accepted.
- Too many redirects – If you received a TOO_MANY_REDIRECTS error, complete the form below. Be sure to include your Manage Your Account username in the body of the message.
- Virtual private network (VPN) – If you are using a VPN, temporarily turn it off or select a server within the United States.
- Network and device – Some secure work or school networks block Manage Your Account. We recommend logging in with your personal device on a private internet connection.
- Bookmarks/favorites – Instead of going through a saved Manage Your Account link, open a new window and type in enbridgegas.com/ohio then click on sign in/register. Type out the whole URL (do not use the Autofill feature).
- Password reset – Sometimes something as simple as resetting your password can correct an error. Click forgot your password to reset it.
- Still need help? Contact our customer service team using the form. For us to assist you best, be sure to include as much information listed below as you can.
