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Dominion Energy is now Enbridge Gas North Carolina

Welcome to our new web experience!

On Sept. 30, 2024, Dominion Energy's natural gas distribution business in North Carolina was sold to Enbridge Inc., becoming Enbridge Gas North Carolina. Note: you may continue to see Dominion Energy on some of our systems as we complete our transition.

We’re very excited to be joining the Enbridge family of businesses and look forward to providing you with the same safe, reliable service you know.

This transition should be seamless for customers. You will be notified well in advance of any changes that may affect payments or how you access your account. Information will be provided via email, with your paper bill or eBill, and on our enbridgegas.com website.

Enbridge Gas is owned by Enbridge Inc., a Canadian-based leader in energy transportation and distribution. The company provides natural gas service in Ontario, Quebec, Ohio, Utah, Wyoming, and Idaho, and will now serve customers in North Carolina. Enbridge Gas will continue to deliver what’s important for its combined 7 million customers—the safe and reliable delivery of affordable energy and a focus on innovation to contribute to a sustainable future. To learn more about Enbridge Gas, visit enbridgegas.com.

You can also review our news release for more information: Enbridge news

Note: Changes to natural gas rates may occur as part of our pre-established regulatory process and timelines and are unrelated to this ownership change.

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Update the Payee Name to Enbridge Gas North Carolina

When paying your bill, remember to change the payee name to Enbridge Gas North Carolina. The payee is the entity you pay for service. All other payment and account information remains the same, including your natural gas account number and the payment address. No changes are needed if you currently utilize automatic payments.

  • Payments by check: If you pay natural gas bills by mailing a check, please make payments to Enbridge Gas North Carolina, P.O. Box 25715, Richmond, VA 23260-5715.
  • Payments at authorized pay stations: If you pay your natural gas bill at an authorized pay station, please pay Enbridge Gas North Carolina.
  • Payments through your bank: If you pay your bill manually via bank pay, please update the payee to Enbridge Gas North Carolina. Don’t worry if your bank doesn’t currently show this payee option yet—we will still receive your payment with the existing payee and your account number.

No update is needed if paying through our website, the mobile app or Auto Pay. You can continue using the Dominion Energy app for mobile access to your natural gas account. More information on the mobile app experience will be provided at a later date.

Please be assured, regardless of your preferred payment method, the payee name will not affect how your natural gas payments are received or processed.

What it means for you

Name and logo: Customers who were previously provided natural gas service by Dominion Energy are now served by Enbridge Gas North Carolina. In 2025, all references to Dominion Energy will be replaced by Enbridge Gas on items like bills, vehicles, uniforms and badges.

Websites: In February, customers in North Carolina will be redirected to the Enbridge Gas website when visiting Dominion Energy's website. The websites you use to access accounts, nominate gas, or conduct other business as residential, commercial or industrial customers may be found on enbridgegas.com (if you are not automatically redirected).

Corporate giving: Enbridge is committed to maintaining a significant presence in the communities it serves, supporting local charitable organizations. For more information on Enbridge's corporate citizenship program, please email fuelingfutures@enbridge.com.

Payee information: When paying your bill, we ask that you change the payee name to Enbridge Gas North Carolina. The payee is the entity you pay for service. All other payment and account information remains the same, including your natural gas account number. No changes are needed if you currently utilize automatic payments.

Payments by check: For customers who pay by check, please make payments to Enbridge Gas North Carolina, P.O. Box 25715, Richmond, VA 23260-5715 until further notice. Customers who use this payment method will receive advance notice before a change needs to be made.

Payments at authorized pay stations: If you pay natural gas bills at authorized pay stations, please pay Enbridge Gas North Carolina.

Payments through the bank: If you pay your bill manually via bank pay, please update the payee to Enbridge Gas North Carolina. Don’t worry if your bank doesn’t currently show this payee option—we will still receive your payment with the existing payee and account number.

Phone numbers: Customers can continue to reach Customer Care by calling 877-776-2427 Monday through Friday, 7 a.m. to 6 p.m. For gas line breaks, leaks or odors, please continue to call 877-776-2427 any time.

Customer service: Calls and service will continue to be provided by our people in the community.

Gas and service rates: The rates you pay for natural gas supplies and service will be unaffected by this transition. As always, customer bills will be affected by usage, the fluctuating cost of natural gas, the cost of providing service and maintaining infrastructure.

Programs, services and agreements: Participation in Auto Pay, Budget Billing, eBill, payment arrangements, energy assistance, landlord agreements, GreenTherm or ThermWise are unaffected.

Regulating entities: Service and rates will continue to be governed by the North Carolina Utilities Commission.

Gas supplies: We will continue to source natural gas supplies from our existing suppliers.

Improvement projects: Pipeline replacement projects will continue as planned to maintain a safe and reliable natural gas system.

HomeServe billing: Customers who have taken advantage of HomeServe’s offering will continue to be billed for those services on their monthly gas bill.

Mobile app: Please continue using the Dominion Energy app for mobile access to your natural gas account. More information on your mobile app experience will be provided at a later date.

Be aware of scammers who call and claim to be collecting on your bill and ask for an online or over-the-phone payment. Please remember that Dominion Energy and Enbridge Gas employees will never call or show up at your home to demand a payment and will never request to enter your home without proper identification, an appointment, or a reported emergency.

In 2025, all references to Dominion Energy will be replaced by Enbridge Gas on items like bills, vehicles, and uniforms. If you have any questions, please call 877-776-2427 to verify the status of your account or work happening near your home or business.

The rates you pay for natural gas supplies and service will be unaffected by this transition. As always, customer bills will be affected by usage, the fluctuating cost of natural gas, the cost of providing service, and maintaining infrastructure. Changes to natural gas rates may occur as part of our pre-established regulatory process and timelines and are unrelated to this ownership change.