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Manage your Enbridge Gas account. Find billing information and financial assistance.

Ways to manage your accounts

Credit card

eBill

  • Receive email notifications before your bill is due.
  • Go paperless is available for both residential and business customers.

Sign up for eBill

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Budget Billing

  • Avoid seasonal swings with Budget Billing.
  • This option divides your estimated annual billing amount into 12 equal payments.

Sign up for Budget Billing

Piggy bank

Auto Pay

  • Payments are automatically deducted from the account you choose. (We will automatically debit your checking/savings account 10-21 days after the bill date.)
  • There are no fees.

Sign up for Auto Pay

Computer and phone

Web

  • We make online access simple with our customer self-service portal.
  • Payments can be made with a checking or savings account, credit card (fees apply) or by enrolling in Auto Pay.

Sign in or register

Energy assistance

Part of our commitment to community includes helping those in need. Our energy assistance initiatives are designed to fill the gaps in state and federal funding for low-income heating and cooling assistance programs.

Select a resource below, or call 211. This is a free, confidential service that helps people find the resources they need, 24/7.

Assistance agencies

Struggling to pay your bill? Help may be available.

Learn more

WebPledge

Enbridge Gas allows authorized agencies and organizations (civic groups, churches, etc.) to make pledges on a customer's behalf.

Sign in to WebPledge

Heat Care Fund

Enbridge Gas North Carolina sponsors the Salvation Army’s Heat Care Fund to help needy residents in our service territory.

Donate online today

More options to help you

Enbridge Gas will send a copy of any shut-off notice to a third party designated by a customer (i.e., friend, relative, clergy person, public agency, etc.). We also will make a reasonable effort to contact the third party before shutting off occurs.

The third party is not responsible for paying the bill. However, this party may be able to help the customer make arrangements to avoid service termination.

For more information on third-party notification, give us a call at 877-776-2427.

Call us at 877-776-2427 with any questions about your bill, service, or payment arrangements.

Large print bills are designed mainly for the visually impaired. This free of charge option provides a summary page of the bill in a larger font size in addition to your regular bill.

For more information, give us a call at 877-776-2427.

Enbridge Gas North Carolina offers a variety of rebates, incentives, tips and tools to help you save energy and money. Learn more about saving money.