Whether you're starting service with us for the first time or are already an Enbridge Gas customer, we're glad you're here.
It's easy to setup a new account with us, or to manage your current account, with service you can count on.
New customers
Sign up for natural gas service. Here's how:
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For residential homes
Complete the new residential service request form in 3 easy steps. -
For small businesses
Complete the new commercial service request form in 3 easy steps. -
For installing a new service line and main extensions
Complete the service line application request form.
How to turn on your gas meter
We have provided helpful video instructions for how to turn on your gas meter when you start service.
Existing customers
Manage your account online. You're in the right place if you need to:
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Enroll in online services
Sign up for our free online services; receive and pay your bill electronically, view account history, update account information, and more. -
Access the account center, start and stop service or update your account
Once you've signed up, sign in to our Account Center to modify your service or to update your account.
Get your account number
Retrieve your account number online or email us if you need your account number.
Retrieve user ID and password
You'll need to provide your account number, PIN and email address to get your user ID or reset your password.
Starting service information
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Security deposit
In most cases, Enbridge Gas doesn't require a security deposit from residential customers. However, deposits are required upon the filing of bankruptcy, when service is obtained fraudulently or without authorization, when service is shut off for nonpayment or when the customer has an outstanding debt with a collections agency.
If a deposit is required, the amount will be equal to the highest bill over the past 12 months at the residence. Security deposits can be paid in three monthly payments. The first payment must be made before service is established or before the deposit’s past-due date. The deposit, with interest, is refunded to the customer after a good credit history has been maintained for one year. If a customer discontinues gas service, the deposit plus interest is applied to the account balance, and any excess is refunded to the customer. -
Service you can count on
Learn more about your customer rights and responsibilities and resources that are available to you. -
Proper appliance adjustment (Green Sticker Guide)
A guide to keep your natural gas appliances working safely and efficiently year round.
