At Enbridge, we value the trust you place in us when you provide us with your personal information. We take your privacy seriously and are committed to protecting it. This Privacy Notice describes the privacy practices of Enbridge’s US Utilities, including subsidiaries, divisions, and affiliates that link to this Privacy Notice. This Privacy Notice applies only to the websites, mobile applications, services, or other points of collection upon which it is posted or noticed.
Each state is different
Enbridge operates utilities in several states. Each state has different laws and regulations governing how we collect, use and share personal information. This Privacy Notice generally describes how Enbridge’s US Utilities handle personal information. It also contains information or links to information specifically required by certain states, which may or may not be applicable to you depending upon your state of residency. Some examples provided below may or may not be applicable in your state.
What personal information do we collect?
Enbridge US Utilities collect information to provide better services to our customers, job applicants, and other visitors to or users of our websites and mobile applications. Some of this information identifies, relates to, or is capable of being associated with a particular individual or household (“personal information”).
The table below describes the personal information we may collect. Please note that some information is collected incidental and collateral to primary information collection. For example, to verify your identity, we may require a copy of your driver's license which contains personal information that is not used by Enbridge, for instance your race or sex.
| Categories | Some Categories Include |
|---|---|
| Personal identifiers | Information that can be used to identify you, such as your name, address, contact information, IP address, username, email address, phone number, or other unique personal identifiers such as cookies and beacons. |
| Other types of personal information | Education information, employment information, and certain types of financial or health information. |
| Characteristics of legally protected classes | Marital status, veteran or military status, and other demographic information. |
| Commercial information | Records of personal property, products or services purchased or considered, and consuming tendencies such as energy usage information. |
| Biometric information | Biological characteristics used to identify you, such as fingerprints. |
| Internet or other similar network activity | Information regarding your interaction with our websites or mobile applications. |
| Geolocation data | Physical location. For example, to provide information regarding utility outages. |
| Sensory data | Audio information, such as voicemails or calls recorded for quality assurance purposes. |
| Professional or employment-related information | Current or past job history. |
| Non-public education information | Education records directly related to a student maintained by an educational institution, such as a transcript. |
| Inferences drawn from other personal information | Profile reflecting a person's preferences or tendencies. |
| Sensitive personal information | Social Security number, driver's license number, state identification card, passport number, account log-in information, racial or ethnic origin, citizenship or immigration status, sex, mental or physical health diagnosis. |
Personal information does not include publicly available information or aggregated or de-identified information.
From Whom Do We Collect Personal Information
We obtain the categories of personal information listed above from the following categories of sources:
- You or your agents, directly or indirectly. For example, from forms that you provide to us related to the goods and services we provide you, or from information we collect through your interactions with us (for instance when you call customer service).
- Our websites and mobile applications that may track your activity. For example, our websites may collect IP addresses and cookies through automated means.
- Internet service providers and social media networks.
- Data analytics providers.
- Joint marketing partners who perform activities at the direction of Enbridge.
- Affiliates and vendors that interact with us in connection with the goods we offer and the services we perform.
- Government agencies from which public records are obtained.
How do we use personal information
We may collect, use and/or share the categories of personal information listed above, in accordance with applicable laws, regulations, and this Privacy Notice, for one or more of the following purposes:
- Servicing your account such as:
- Enrolling you as a customer and managing your account.
- Determining your eligibility for particular products and services.
- Providing access to your account electronically.
- Verifying your identity and maintaining customer security.
- Providing our products and services as requested by you.
- Providing vendor products and services as requested by you.
- Providing customer service and enhancing your customer experience.
- Billing your account and processing payment.
- Carrying out our obligations and enforcing our rights arising from any contracts entered into between you and us, including for billing and collections.
- Communicating with you such as:
- Responding to your requests and questions.
- Presenting our website to you.
- Notifying you about updates or changes that may affect your services or access to our website or applications.
- Sharing important information or alerts with you (for example, during a major storm).
- Sending our newsletters to which you subscribe.
- Providing you with email notifications, event registrations, and other notices concerning our products or services that may be of interest to you.
- Operating Enbridge’s business such as:
- Managing, maintaining, and developing plans for our services and our electric and gas systems.
- Supporting our business functions.
- Developing plans for renewable energy and energy conservation programs.
- Improving our products and services.
- Undertaking internal testing, research, and analysis for technological and product development.
- Maintaining utility and systems security and detecting and prosecuting security incidents.
- Detecting and/or repairing system performance issues.
- Managing relationships with vendors.
- Assessing candidates for employment.
- Evaluating or conducting a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as an ongoing concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.
- Performing marketing activities such as:
- Notifying you about available products and services.
- Offering related products and services.
- Administering promotional offers or contests that you participate in.
- Providing personalized ads and web content.
- Conducting market research and customer surveys.
- Creating customer prospect lists.
- Providing analytic services and/or enabling certain vendors to provide similar services on behalf of Enbridge.
- Offering customer or service-related programs (for example, green power, weatherization, and energy assistance programs).
- Providing third party services such as enabling vendors, on our behalf, to provide you or your household products or services you request or may be interested in (for example, home energy audits, assessing applicability of green power programs, home/appliance repair plans).
- Fulfilling legal duties such as:
- Cooperating with governmental energy aggregators, regulatory authorities, and state tax collection authorities.
- Responding to law enforcement requests.
- Complying with an applicable law, court order, commission request, or request from other state or federal governmental agencies with legal authority to obtain such personal information.
- Taking action when the company has formed a good-faith belief that disclosure of information is necessary to protect the rights and property of Enbridge, and/or its affiliates or its customers.
- Assisting emergency responders in situations of immediate threat to life or property.
- We also may collect, use or share your information for other reasons. In such an instance, the use or sharing of the information will be described to you upon the collection of the information.
With whom do we share personal information?
Enbridge respects the privacy of your information and aims to limit its disclosure; however, Enbridge may share personal information in certain circumstances and in accordance with applicable laws and restrictions. We may share your personal information with:
- Our subsidiaries and affiliates.
- Internet service providers and social media networks.
- Data analytics providers.
- Affiliates, agencies and/or vendors that interact with us in connection with the goods we offer and the services we perform, including Non-affiliated vendors or agencies, such as subcontractors providing requested goods and services, payment processors, customer survey administrators, and energy assistance agencies.
- Third parties to whom you or your agents authorize us to disclose your personal information.
- Regulators and governmental authorities.
When we share personal information with others, Enbridge implements reasonable contractual protections to limit third party use of your personal information. Enbridge does not sell consumers' personal information for direct monetary consideration.
Protecting children's privacy online
Enbridge does not knowingly collect any information from any individual under 13 years of age. If you are under 13 years of age and using this website, please do not give us any personal information. If you need help, please ask a trusted adult.
Visiting the Enbridge website
Some Enbridge websites and mobile applications use cookies, web beacons, and other similar tracking technologies to enable essential features or for data analytics and marketing purposes. For example, we use cookies and other tracking technologies to optimize the functionality of our website, to help us understand how our website is used, and to enhance your browsing experience.
We also allow some third parties to place cookies on our websites and mobile applications.
To respect your privacy, by default, we have deactivated cookies with the exception of essential cookies. These cookies are required for the proper functioning of our website, allowing you to browse in an optimal and secure manner. Essential cookies do not collect your personal information. You may choose which types of cookies to allow and can change your preferences at any time by clicking “Manage cookies” on the bottom of our website.
Security
Protecting personal information is a top priority for Enbridge. We take reasonable and appropriate safeguards to secure and protect the privacy, accuracy, and reliability of your information and to protect it from loss, misuse, unauthorized access, disclosure, alteration and destruction. However, no information can be guaranteed to be 100 percent secure.
Communications
This section of the Privacy Notice provides information about communications from Enbridge and certain options you may have. Please note, participation in certain Enbridge products or services require we communicate with you in certain ways that cannot be modified based on individual preference (for example, participation in certain outage notification programs requires acceptance in receiving automated phone alerts; participation in e-billing requires a valid email address).
- Utility service-related telephone communications: Enbridge may call or text you regarding matters closely related to your utility service at the telephone number(s) you provide associated with your utility account. This may include, but is not limited to, the use of pre-recorded/artificial voice messages and/or automatic telephone dialing systems. You are responsible for updating the telephone number(s) associated with your account. To update your account, please visit our contact us page.
- Postal Mail: You may receive marketing solicitations via postal mail from Enbridge, or our joint marketing partners or other authorized third-parties. To opt-out of such communications, please visit our contact us page.
- Email:
- You may receive email communications from us in connection with your use of our products and services, such as when you sign up for an account online or perform an online transaction (for example, paying your bill or requesting a new password). For specific information regarding changing email communication preferences associated with your account, please contact us using the information in the “Contact Information” section.
- In some cases, we may contact you to let you know about new products or services that may be of interest to you. These marketing emails will include an “unsubscribe” instruction (usually found at the bottom of the email) that you may use to opt out of receiving future marketing-related emails.
- Text messaging: If you enroll in one of our text messaging services (e.g. Outage Reporting), you may opt-out by sending STOP to any text message you receive or by following the opt-out instructions in the message. If you need additional assistance to “opt-out” of receiving such information, please visit our contact us page.
- Mobile applications: You may opt-out of receiving notifications through our mobile applications. Either select the option to “not allow” on the notification prompt the first time you open the app, or if notifications are already enabled, disable them for the app through Settings on your mobile device.
- Targeted communications on social media sites: We use social media sites such as Facebook and X (formerly known as “Twitter”) to communicate with you about our programs and services. You can follow us on these social media sites to receive regular updates. These sites also allow us to present specific advertisements to you based on the personal information that both we and the social media sites maintain about you. We may share your personal information with social media sites for the purpose of providing you with customized ads. In some states, this may be considered a “sale” unless the social media site is acting as our “service provider” as that term is defined by law.
Utah Residents
This section provides information specific to Utah Residents.
As of June 1, 2024, Enbridge acquired Dominion Energy Utah, now known as Enbridge Gas Utah.
Privacy requests
If you are a Utah resident, Enbridge Gas Utah's Consumer Rights Requests are available via the links below, and you may request the following:
- Confirmation from Enbridge Gas Utah that we hold personal information about you; to submit such request, please complete the following form: Utah Request to Confirm.
- A copy of your personal information you provided to Enbridge Gas Utah; to submit such a request, please complete the following form: Utah Request to Access.
- A deletion of your personal information held by Enbridge Gas Utah; to submit such request, please complete the following form: Utah Request to Delete.
Sale of personal data
Enbridge does not sell personal data as defined by Utah law.
Sensitive data
As described in this Privacy Notice, Enbridge Gas Utah may process certain personal information that is considered “Sensitive Data” as defined by Utah law. Processing of sensitive data only occurs when you knowingly take affirmative action to provide such information to us for processing.
Targeted advertising
As described under the “Communications” section of this Privacy Notice, Enbridge Gas Utah may share your personal information with social media sites for the purpose of providing you with customized ads through targeted advertising as defined by Utah law. To opt-out of Targeted Advertising, please complete the following form: Utah Request to Opt Out of Targeted Advertising.
As described under the “Cookies & Online Advertising” section of this Privacy Notice, some of Enbridge’s websites and mobile applications use cookies, web beacons and other similar tracking technologies to enable essential features, or for data analytics and marketing purposes. You may opt-out of these technologies by modifying your cookie preferences in our “Privacy Preference Center” located by clicking the “cookie” shaped icon on our website.
Utah inquiries: If you are a Utah resident and have questions about the Privacy Notice, you may reach us as follows:
- Email: privacy.office@enbridge.com
Links to other websites
Our websites and mobile applications link to other websites that are not operated or controlled by Enbridge. We do not monitor or control, and are therefore not responsible for, the privacy practices or the content of linked external websites. We recommend reviewing the privacy policies for any linked websites you visit.
Changes to our privacy notice
We may make changes to this Privacy Notice periodically and will provide at the top of this Notice the date it was most recently updated. Using our websites, mobile applications, or services where this Privacy Notice is posted or noticed constitutes your acceptance of our privacy practices.
Contact information
If you have any questions about this Privacy Notice or wish to contact us concerning personal information you provided to us, you may reach us by email, telephone or US Mail as follows:
- Email: privacy.office@enbridge.com
- Customer service: 1-800-362-7557
