Stop Service

Provide advance notice
We recommend at least seven business days in advance, but please provide as much notice as possible so we can schedule the request for when you need. We work Monday through Friday only (excluding holidays), 8 a.m. to midnight. If an adult is required to be present to provide access to the property, 4-hour time-frames may be available. The time frames are morning (8 a.m. to noon), afternoon (noon to 4 p.m.) and evening (4 p.m. to 8 p.m.). The availability of an evening time-frame varies by location.

Meter accessibility
No one needs to be present if the meter is located outside and isn't obstructed by fences, trees/shrubs, buildings, animals, etc. Otherwise, an adult (18 or older) will need to provide access to the meter so we can get a final reading. We won't enter a property unless accompanied by an adult.

Scheduled turn off date
Service will be turned off as scheduled unless someone is moving into the property and they have contacted us prior to the scheduled turn off date to request service in their name.

Preparation for turn off
No preparation is necessary in the spring and summer months. However, during fall and winter, we recommend you winterize the property before turning off gas service so the pipes won't freeze and burst.

Landlord agreements
Maintaining natural gas service when a property owner is between tenants prevents freezing pipes and makes service transfer easy. Read more about landlord agreements.

Final bill
When stopping service, please note that we must read your gas meter before generating your final bill. Please ensure your information is up to date so you can receive your bill in a timely manner.

Security deposit refund
We will credit the deposit (plus interest) back to the account and mail you a refund check if there's a credit remaining after the deposit is applied. You're responsible for the difference if there's a balance due after the deposit is applied.